Last Updated: July 2026

At Loyal Scents Candles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or using our services.

Information We Collect

We may collect the following information when you interact with our website:

Name

Email address

Phone number

Billing and shipping information

Order details

Workshop and event booking information

Messages submitted through our contact forms

Information you voluntarily provide when joining our VIP waitlist or newsletter

We may also collect limited technical information such as your IP address, browser type, and website usage to help improve your experience.

How We Use Your Information

We use your information to:

Process and fulfill orders

Schedule workshops and private events

Respond to inquiries

Send order confirmations and updates

Communicate about bookings

Send promotional emails or text messages (only if you choose to receive them)

Improve our products, services, and website

Provide customer support

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers. We do not store your full payment card information on our servers.

Marketing Communications

If you subscribe to our mailing list or VIP waitlist, you may receive updates about new products, special offers, events, and promotions.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website performance.

You can adjust your browser settings to disable cookies if you prefer.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, such as payment processors, shipping providers, email marketing services, and website hosting providers.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While no online system can guarantee complete security, we are committed to keeping your information as safe as possible.

Your Rights

You may request to:

Access the personal information we hold about you

Update or correct your information

Request deletion of your personal information where permitted by law

Opt out of marketing communications at any time

To make a request, please contact us using the information below.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Loyal Scents Candles

Email: [email protected]

Phone: (267) 596-3578

Address: 4862 Parkside Avenue, Philadelphia, PA 19131